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Junior IT Support Engineer, Limassol

Our client, a well-established CySEC regulated Investment Firm, located in Limassol, is looking to hire a Junior IT Support Engineer.


Responsibilities:

- Complete basic IT maintenance and support tasks

- Manage first-tier Helpdesk relationships.

- Ensure that IT support requests are managed effectively and responded to in a timely manner (either by completing requests themselves or raising them with our higher-level Helpdesk support where necessary).

- Act as front-line Support Engineer, ensuring all support tickets are proactively monitored and managed throughout their lifecycle, and regularly updated with active service communications.

- Resolve first-line support issues where necessary while liaising with Helpdesk queries, internal customers, and support partners in order to resolve first line support issues.

- Escalate issues and support requests, as needed to Technical Lead Support, and follow policies and procedures to include incident/problem escalation.

- Create user accounts, manage permissions and delegate user passwords while also maintain Company's knowledgebases.

- Support our multi-disciplinary software and infrastructure development teams as needed.

- Engage in training opportunities to further develop skills and knowledge in key areas, such as desktop support, networking and operating systems

- Complete any other tasks as requested by your line manager or a senior member of staff.

- Be part of an occasional out-of-hours on-call rota when it is invoked.


Requirements:

- Experience with Microsoft operating systems, including installation and configuration.

- Experience with computer and peripheral hardware servicing and basic repairs.

- Some IT/Computing qualifications are preferable but not essential.

- Knowledge and understanding of standard office software packages.

- A good standard of written and oral communication.

- Background in Customer Support / Service Desk

- Disciplined, self-organised and motivated to learn and improve in a busy and changing environment

- Good spoken English, written and verbal communication skills

- Excellent attention to detail.

- Ability to work effectively within a team environment, both taking direction from and supporting other colleagues.


Benefits:

- A competitive package will be offered based on experience and skills

- Health Insurance

- Friendly Environment


If you wish to apply for this role, please send an updated CV to Stella Theodoulou at career@careeresti.com quoting ‘Junior IT Support Engineer’ on the email’s subject line. Please note that only shortlisted candidates will be contacted.


CareerEsti HR & Recruitment Services Limited is a licensed Private Employment Agency, by the Ministry of Labour, Welfare and Social Insurance (Cyprus), since 2019 (LN:370).

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