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Call Monitoring Agent, Limassol

Our client, a Financial Services Provider located in Limassol, is looking to hire a Call Monitoring Agent.


Responsibilities

  • Monitoring recorded calls on a daily basis

  • Quality Assurance Performance

  • Quantity/Deadlines

  • Provides feedback data to management

Requirements

  • Experience in a Compliance or a Back Office role within a Forex company for at least one year

  • Critical & logical thinking, analysis & research skills

  • Effectively prioritize urgent cases/multi-task in fast paced team environment

  • Efficient Typing Skills/Reports

  • Creative ability & writing proficiency in English (Additional Arabic, Spanish, Italian or German will be considered an advantage)

  • Knowledge of computer operations – Good Excel/World

  • Be a good listener

  • Ability to work under pressure

  • Strong critical thinking skills

Working Hours:

09:00 am – 18:00 pm


Benefits

  • Competitive package based on qualifications and experience.

  • Health insurance

  • And more!

If you wish to apply for this role, please send your updated CV to Stella Theodoulou at career@careeresti.com quoting ‘Call Monitoring Agent’ on the email’s subject line. Please note that only shortlisted candidates will be contacted.

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