Call Monitoring Agent, Limassol

Our client, a Financial Services Provider located in Limassol, is looking to hire a Call Monitoring Agent.

Responsibilities

• Monitoring recorded calls on a daily basis

• Quality Assurance Performance

• Quantity/Deadlines

• Provides feedback data to management

Requirements

• Experience in a Compliance or a Back Office role within a Forex company for at least one year

• Critical & logical thinking, analysis & research skills

• Effectively prioritize urgent cases/multi-task in fast paced team environment

• Efficient Typing Skills/Reports

• Creative ability & writing proficiency in English (Additional Arabic, Spanish, Italian or German will be considered an advantage)

• Knowledge of computer operations – Good Excel/World

• Be a good listener

• Ability to work under pressure

• Strong critical thinking skills

Working Hours:

09:00 am – 18:00 pm

Benefits

• Competitive package based on qualifications and experience.

• Health insurance

• And more!

If you wish to apply for this role, please send your updated CV to Stella Theodoulou at career@careeresti.com quoting ‘Call Monitoring Agent’ on the email’s subject line. Please note that only shortlisted candidates will be contacted.