• CareerEsti

Arabic speaking Customer Support Officer (Shifts), Limassol

Our client, a well-established Investment Firm located in Limassol, is looking to hire an Arabic speaking Customer Support Officer.


Responsibilities:

  • Effectively managing the company chats, E-mails and calls

  • Identifying and assessing customer’s needs to achieve satisfaction

  • Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal

  • Offer support to the lead/client within the specified time frame

  • Updating CRM and keeping records of all communications and action taken

  • Interact with other departments to solve inquires raised by clients that require further investigation by sending tasks

  • Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction

  • Work independently and in teams

  • Follow standard processes and procedures.


Requirements:

  • Previous experience within the industry will be considered an advantage

  • Excellent command of the English and Arabic languages, both verbal and written

  • Proficiency in the use of Microsoft Office Word, Excel, Outlook

  • Strong phone contact handling skills and active listening

  • Ability to work under pressure and meet deadlines

  • Excellent communication and presentation skills

  • Flexible to work on a weekly rotating shift (morning/ afternoon/ night)


Benefits:

  • Competitive salary based on candidate’s profile and experience

  • 13th salary

  • Health insurance

  • And many more!


If you wish to apply for this role, please send your updated CV to Stella Theodoulou at career@careeresti.com quoting ‘Arabic speaking Customer Support Officer’ on the email’s subject line. Please note that only shortlisted candidates will be contacted.

CareerEsti HR & Recruitment Services Limited is a licensed Private Employment Agency, by the Ministry of Labour, Welfare and Social Insurance (Cyprus), since 2019 (LN:370).