Arabic speaking Customer Support Officer (Shifts), Limassol
Our client, a well-established Investment Firm located in Limassol, is looking to hire an Arabic speaking Customer Support Officer.
Effectively managing the company chats, E-mails and calls
Identifying and assessing customer’s needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and Portal
Offer support to the lead/client within the specified time frame
Updating CRM and keeping records of all communications and action taken
Interact with other departments to solve inquires raised by clients that require further investigation by sending tasks
Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Work independently and in teams
Follow standard processes and procedures.
Previous experience within the industry will be considered an advantage
Excellent command of the English and Arabic languages, both verbal and written
Proficiency in the use of Microsoft Office Word, Excel, Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines
Excellent communication and presentation skills
Flexible to work on a weekly rotating shift (morning/ afternoon/ night)
Competitive salary based on candidate’s profile and experience
And many more!
If you wish to apply for this role, please send your updated CV to Stella Theodoulou at firstname.lastname@example.org quoting ‘Arabic speaking Customer Support Officer’ on the email’s subject line. Please note that only shortlisted candidates will be contacted.
CareerEsti HR & Recruitment Services Limited is a licensed Private Employment Agency, by the Ministry of Labour, Welfare and Social Insurance (Cyprus), since 2019 (LN:370).